Privacy Policy and Terms & Conditions (SMS)

Privacy Policy

New England Healthcare Solutions LLC (“NEHCS,” “we,” “our,” or “us”) respects the privacy of our members, caregivers, referral partners, and website visitors. This Privacy Policy explains how we collect, use, and protect personal information, including information related to SMS communications.

1. Information We Collect

We may collect personal information such as name, phone number, email address, mailing address, and communication preferences. We may also collect healthcare-related administrative information necessary for scheduling, coordination of services, and related operations.

2. SMS Communications

Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance.

By providing your phone number and opting in, you agree to receive text messages from NEHCS regarding appointment reminders, care coordination, scheduling updates, and administrative notifications.

3. HIPAA and Confidentiality

NEHCS complies with HIPAA and applicable Massachusetts privacy laws. Standard SMS text messaging may not be fully encrypted. We limit SMS content to the minimum necessary and avoid including detailed protected health information (PHI) unless explicitly authorized by the member.

4. Information Sharing

We do not sell, rent, or share personal information (including phone numbers) for third-party marketing. We may share information only with authorized personnel and partners involved in care coordination, or as required by law.

5. Data Security

We maintain administrative, technical, and physical safeguards designed to protect personal information. Access is limited to authorized personnel.

6. Your Choices and Rights

You may opt out of SMS communications at any time by replying STOP. You may request access to or correction of your information by contacting us.

7. Contact Information

New England Healthcare Solutions LLC, 1985 Main Street, Suite 207, Springfield, MA 01103. Phone: (413) 784-5099. Email: referrals@nehcsolutions.com

Terms & Conditions

By engaging with NEHCS services or opting into SMS communications, you agree to these Terms & Conditions.

1. SMS Terms of Service

By providing your phone number, you consent to receive SMS communications related to services. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance. Consent is not a condition of receiving services. Message delivery is subject to your mobile carrier and may be delayed.

2. Healthcare Disclaimer

SMS messages are for scheduling and administrative purposes and do not constitute medical advice. If you have a medical emergency, dial 911.

3. Limitation of Liability

NEHCS is not liable for SMS delivery delays, carrier outages, or technical failures outside our control.

4. Changes to These Terms

We may update these Terms and the Privacy Policy from time to time. Updated versions will be posted with a revised effective date.