Our mission
To help people receive compassionate, expert care in the comfort of home — and to empower the families who love them with the training, resources, and support they deserve.
Our story
Care rooted in New England,
built around your family
We started New England Healthcare Solutions to answer a question families ask every day: how do we keep the person we love safe, supported, and home? This is our answer.
How we began
A care company that started at a kitchen table
Like so many families, ours faced a moment when an aging parent needed more help than a busy week could hold. The options felt impossible — uproot them to a facility, or stretch ourselves thin trying to do it all alone.
Then we discovered Adult Foster Care: a MassHealth program that let a family member become a trained, supported, and paid caregiver — at home. It changed everything. We founded New England Healthcare Solutions so more families across Massachusetts could find that same relief.
“We treat every family the way we wanted ours to be treated — with patience, honesty, and genuine care.”
Our vision
A Massachusetts where no family has to choose between quality care and staying together — where aging at home, with dignity, is within reach for everyone who wants it.
What guides us
Values we practice, not just print
These four commitments shape every assessment, every care plan, and every conversation.
01
Dignity first
Every person deserves to age with respect, privacy, and choice. We build care around the individual, never the other way around.
02
Family at the center
Families are partners, not bystanders. We keep loved ones informed, involved, and supported at every step.
03
Clinical excellence
Our nurses hold care to a high standard — evidence-based, coordinated, and reviewed continuously.
04
Honest guidance
We explain eligibility and options plainly, and we tell you the truth about what care can and can't do.
Why families choose us
Small enough to care, strong enough to deliver
Nurse-led, always
A registered nurse oversees every plan of care and stays involved as needs change.
One point of contact
No call centers. You'll know your care manager by name, and they'll know your family.
MassHealth expertise
We navigate eligibility and paperwork daily, so you don't have to figure it out alone.
Local and accountable
We live and work in the communities we serve, and we answer for the care we provide.
Where we serve
Caring for families across Massachusetts
From our home in Springfield across the Pioneer Valley, the Berkshires, and out to Central Mass, our team travels to you. Coverage depends on where our nurses and care managers can reliably reach members, so it’s always worth asking about your town.
Hampden County
Hampshire County
Franklin County
Berkshire County
Worcester County
Greater Springfield
Pioneer Valley
Chicopee & Holyoke
Let's begin
Your family's care starts with a conversation
Reach out today. We'll listen first, explain your options plainly, and help you take the next step with confidence.
No cost to explore · No obligation · MassHealth-covered care