Terms of Use

Acceptance of Terms

These Terms of Use (“Terms”) govern your access to and use of the website operated by New England Healthcare Solutions LLC (“NEHC Solutions,” “we,” “us,” or “our”). By accessing or using this website, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, please do not use the website.

Use of the Website

You may use this website for lawful, personal, and informational purposes only. You agree not to use the website in any way that could damage, disable, or impair it, interfere with anyone else's use of it, or attempt to gain unauthorized access to any systems or data. You agree not to submit false, misleading, or unlawful information through our forms.

No Medical Advice / Not a Substitute for Professional Care

The content on this website is provided for general informational and educational purposes only. It is not medical, nursing, legal, or financial advice, and it is not a substitute for professional care or individualized guidance from a qualified provider. Reading this website does not create a provider-patient relationship. Always seek the advice of your physician or another qualified health professional with questions about a medical condition, and never disregard professional advice or delay seeking it because of something you read here. If you believe you have a medical emergency, call 911 or go to the nearest emergency room.

Program Eligibility & MassHealth Disclaimer

Information about Adult Foster Care (AFC), Group Adult Foster Care (GAFC), and related services describes programs generally and does not guarantee eligibility, enrollment, or any specific benefit or outcome. Eligibility for MassHealth programs is determined by MassHealth and applicable state and federal rules, which may change. We are not a government agency, and we do not control eligibility determinations. Any stipend, coverage, or service described here is subject to verification, program requirements, and available authorization.

Intellectual Property

All content on this website, including text, graphics, logos, images, and design, is owned by or licensed to New England Healthcare Solutions LLC and is protected by copyright, trademark, and other laws. You may view and print content for your own personal, non-commercial use. You may not reproduce, distribute, modify, or create derivative works from our content without our prior written permission.

Third-Party Links

Our website may contain links to third-party websites, such as MassHealth or other resources, provided for your convenience. We do not control and are not responsible for the content, accuracy, or privacy practices of those sites. A link does not imply our endorsement, and your use of any third-party site is at your own risk and subject to that site's terms.

Disclaimers & Limitation of Liability

This website is provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including warranties of accuracy, merchantability, or fitness for a particular purpose. To the fullest extent permitted by law, New England Healthcare Solutions LLC shall not be liable for any indirect, incidental, consequential, or special damages arising out of or related to your use of, or inability to use, this website, even if we have been advised of the possibility of such damages.

Indemnification

You agree to indemnify and hold harmless New England Healthcare Solutions LLC, its officers, employees, and agents from any claims, damages, losses, or expenses, including reasonable attorneys' fees, arising out of your misuse of the website or your violation of these Terms.

Governing Law

These Terms are governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-law principles. You agree that any dispute arising out of or relating to these Terms or the website shall be subject to the exclusive jurisdiction of the state and federal courts located in Massachusetts.

Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above. Changes take effect when posted. Your continued use of the website after changes are posted constitutes your acceptance of the revised Terms.

Contact

If you have questions about these Terms, please contact us:

• Email: referrals@nehcsolutions.com
• Phone: (413) 784-5099
• Mail: New England Healthcare Solutions LLC, 1985 Main Street, Suite 207, Springfield, MA 01103

SMS Communications

Text message communications are governed by our separate SMS Privacy Policy and Terms & Conditions (DOC-NEHCS-SMS-PP-001, v1.0, effective February 20, 2026). Where that document applies to SMS communications, it controls over these Terms. In summary: message frequency varies, message and data rates may apply, you may reply STOP to opt out or HELP for assistance, consent is not a condition of receiving services, and message delivery depends on your mobile carrier and may be delayed.

To learn more about our services or to ask a question, visit our contact page.